General Terms and Conditions

1. general

Paragliding Interlaken GmbH assigns the execution of all activities to other service providers/organizers. These are subsequently referred to as organizers.

Paragliding Interlaken is only responsible for arranging the activities, partly for providing the necessary infrastructure, partly for operating the logistics and for collecting payments for third parties.

The passenger confirms with his signature or by other means that he has read, understood and accepted these GTC.

2. conclusion of contract

A binding contract is concluded between the customer and Paragliding Interlaken upon verbal or written registration or booking by the customer, which can be made at Paragliding Interlaken or one of its sales outlets.

By making a booking, the customer accepts these General Terms and Conditions as an integral part of the contract between him/her and Paragliding Interlaken.

2.1 Subject matter of the contract
The organizer undertakes to provide the service requested by the customer within the scope of the invitation to tender and/or the order confirmation.

Additional services can be considered after consultation with the organizer. Any additional costs shall be borne by the customer.

3. prices

Our published prices are per person in Swiss francs including VAT. We expressly reserve the right to change prices.

4. withdrawal or contract changes by the customer before the start of the activity

Withdrawal from contracts must be made in writing. This is only valid after consultation with the organizer and their agreement. All documents already received (confirmations, tickets, vouchers, etc.) must be enclosed. In the event of cancellation or no-show, the customer will be charged the following percentages of the total cost of the booked event: 100% up to 24 hours before the activity.

In the case of third-party services, the cancellation conditions of the respective service provider apply. Any costs incurred in this regard may be invoiced additionally. If the customer arrives late or leaves the event early, there is no entitlement to a refund. Additional costs incurred due to late arrival, early departure or postponement of the event shall be borne by the customer.

5 Cancellation or contract amendments by the organizer

A minimum number of participants is required for various events. The organizer reserves the right to withdraw from the contract, even at short notice. If it is not possible to fulfill the contract at another time or if the customer cannot accept the substitute services offered to him, the payments already made will be refunded, less the services already claimed. Further claims for compensation are excluded.

The event may also be canceled by the organizer at short notice if participants’ behavior, omissions or other actions endanger or make it impossible to fulfill the contract. If an event or parts thereof cannot be held due to force majeure, safety concerns on the part of the organizer, official measures, strike or unsafe weather and natural conditions, the organizer is entitled to cancel or terminate the event, even at short notice.

Payments made will be refunded after deduction of services already claimed, expenses and the processing fee. It should be noted that risk-free processing is in everyone’s interest. Decisions of the activity leaders are final. We expressly reserve the right to make changes to the event. The organizer shall endeavour to provide an equivalent replacement service.

6. conditions of participation, participants’ obligations to cooperate

Good health is a prerequisite for all activities. Participants undertake to inform the organizer of any health problems they may have. In case of doubt, the participant should contact Paragliding Interlaken for clarification before booking. Under no circumstances may participants be under the influence of drugs, alcohol or psychotropic medication or similar. If you are pregnant, you must clarify in advance whether you can take part in the activity.

The participant undertakes to comply with the conditions of participation and to strictly follow the instructions of the organizer, the mountain guides and assistants. In the event of non-compliance with the conditions of participation or failure to follow instructions, the organizer may exclude the participant from the activity.

7. image and film material

The photos and videos taken by the pilots and Paragliding Interlaken GmbH during hang gliding flights are the copyrighted property of Paragliding Interlaken GmbH. Paragliding Interlaken GmbH is entitled to use this image and video material for advertising and promotional purposes, even if the customer can be recognized on it, without incurring any costs for the customer.

8. insurance in general

Participants are not insured by the organizer. Each participant is responsible for taking out adequate health and accident insurance cover (including sports accidents).

8.1 Paragliding flight insurance by the pilot
The pilot has taken out accident insurance for the passenger with a scope limited to Switzerland and with maximum cover of CHF 100,000. Benefits from this accident insurance can be claimed after the benefits of any existing accident insurance of the passenger have been fully exhausted. The pilot is only liable to pay benefits for claims arising from the consequences of an accident within the scope of the insured benefits and only up to the insured cover limit.

9. complaints

Should the customer have cause for complaint or suffer damage, this must be reported immediately in writing to the activity leader or service provider and confirmed. However, the activity leader or service provider is not entitled to acknowledge claims, which is why such a confirmation does not have the effect of an acknowledgement of debt.

The activity leader or service provider will endeavor to remedy the situation within the scope of the event and the possibilities. If no or insufficient remedial action is taken or if the customer wishes to assert claims for damages, the claims must be submitted in writing to the booking office for the attention of the organizer within 4 weeks of the contractual end of the activity.

The complaint must be accompanied by confirmation from the activity leader or service provider and any evidence. In the event of late or omitted complaints during the activity or late submission of the claim to the booking office, all claims shall be forfeited.

10. liability in general

Claims for damages against Paragliding Interlaken or the organizer or its auxiliary persons are excluded, unless the damage was caused by intent or gross negligence. Paragliding Interlaken and the organizer are entitled to call in auxiliary persons / third parties for the provision of services.

If Paragliding Interlaken legitimately transfers the execution to a third party, Paragliding Interlaken shall not be liable for the action or omission of this third party.

In particular, the organizer shall not be liable for damages resulting from actions and omissions of the activity leader that are not related to the provision of contractually agreed services, due to actions of third parties, other participants, the participant (in particular section 1), force majeure, natural events, official orders, etc. or due to late return home.

If a participant does not follow the instructions of the organizer, activity leader, etc., the organizer shall not be liable.

10.1. Paragliding liability
The passenger is aware that participation in a paragliding flight is associated with risks. Injuries can occur during hard landings or aborted take-offs. In addition, the risk of sudden, unpredictable wind influences cannot be ruled out. The liability of Paragliding Interlaken GmbH and the pilot for bodily injury and damage to property suffered by the passenger during a paragliding flight is expressly excluded. In the event that an exclusion of liability is not possible for legal reasons, the pilot has taken out liability insurance with a maximum cover of CHF 5,000,000. In such cases, the pilot’s liability is limited to a maximum of this amount.

11. data protection

The provisions of the Swiss Data Protection Act are applied. The stored data will not be made accessible to third parties. Paragliding Interlaken GmbH does not store any credit card data. The customer agrees to the processing of his data within the company. The customer is obliged to treat his access data confidentially and not to pass it on to third parties. Paragliding Interlaken accepts no responsibility for the customer’s misuse of his access data.

12 Applicable law and place of jurisdiction

The contractual relationship shall be governed exclusively by Swiss law, to the exclusion of international agreements. The parties agree that Interlaken shall be the exclusive place of jurisdiction. However, the organizer is also entitled to assert its claims at the customer’s place of residence or registered office at its own discretion. Should one or more provisions of these GTC be or become ineffective and/or incomplete, the ineffective and/or incomplete provision shall be replaced by a legally valid provision that comes as close as possible to the ineffective and/or incomplete provision in terms of its effectiveness. The invalidity and/or incompleteness of a provision shall not affect the validity of the other provisions. Participants from the USA or Canada expressly waive jurisdiction in the USA or Canada and acknowledge that neither Paragliding Interlaken GmbH nor the organizer will accept jurisdiction in the USA or Canada.